Shipping & Delivery
- 9.95 flat rate shipping for all orders up to $90
- FREE SHIPPING ON ALL ORDERS OVER $90 (excluding shipping fee). This is not available for express post.
- We pack and send all orders within 24 hours of receiving them (from Adelaide, Australia). Unless you order late on Thursday or Friday, then we will post first thing Monday morning.
- We use Australia Post and Sendle, who offer carbon neutral parcel delivery.
Please note: If your order is over 5kg there may be an additional postage charge and we will email you to organise payment before we send the item.
All orders come with 100% plastic-free packaging.
- Your items are shipped in recycled boxes or certified compostable satchels
- All padding material is recyclable. If it's shredded paper it is compostable.
- The label can be cut up and composted, and the brown tape is recyclable
Delivery time estimates
- Within Adelaide, Australia (2-3 days)
- Metropolitan cities in Australia (3-10 days)
- Express post (1-3 days)
- Regional areas (depends on exact location - generally within the 10 days but sometimes it may take a little longer).
Express delivery is via Australia Post Express at a flat rate of $16.95 for orders up to 5kg.
If you exceed this weight we will contact you to let you know of the extra postage charge.
We aim to ship your order within 24 hours, and you should receive the parcel within 1-2 business days (as long as your postcode is on the list for next business day delivery). In the case that it’s not, it will be shipped as fast as possible.
***Please note that Australia Post are experiencing delays due to COVID-19 and their Express Post guarentee is currently suspended. They are doing their best to get express post parcels still delivered within the expected timeframe.***
Express shipping is unavailable for regional locations at this stage.
Authority to Leave
If you miss the delivery and select 'Authority to Leave' then you do so at your own risk we may not be able to help you if your order is misplaced or stolen. We don't advise 'Authority to Leave' as an option so please select this only if you have a safe and secure location for your order to be left.
Tracking numbers will be provided on your shipping confirmation email and these can be used to track your order with Australia Post. You can check your estimated delivery time on the Australia Post website here
Local pick up
There is no option for local pick up at the checkout. However, if you would like to collect your item, you can send us an email - email@example.com with your order items. We can put it through manually, send you an invoice and once paid we will get your items ready and notify you when ready for collection (with the address!). We are located in Fairview Park (Adelaide), Australia.
At this stage we we ship to the following countries. Rates will depend on your shipping weight.