If you’re not happy with your item once you’ve received it then please email us first at email@example.com, and let us know the problem. Make sure you include your order number and a copy of the receipt.
For damaged items - please include a photo of the damage. If we are happy that the item is damaged you can either get a full refund (minus the shipping), exchange the item, or get store credit.
We are unable to refund you if you've changed your mind about an item, however you are able to exchange it (as long as it's within 30 days of purchasing). The item must be in its original packaging, in a saleable condition and you will be responsible for paying shipping costs for exchanges.
We are unable to offer a refund on the following:
- discounted products or products purchased as part of a sale
- any items that have been removed from the packaging, or that are damaged after opening
- items that have visible wear or tear
- health and personal care items
Once we receive your return request, we will email you to to let you know if the refund is approved or if we need further info.
If you're wanting a full refund, it will be applied to your credit card or original method of payment (this should take 3 – 5 days).
Shipping costs are non-refundable. If you paid shipping costs when you purchased the items, this will be deducted from your refund.
Depending on the damage/request you may be offered only a partial refund or none.
If you want to exchange a faulty or damaged product, the same conditions apply as above. However instead of refunding you the money, we will post out a replacement to you.
LATE OR MISSING REFUNDS
Before contacting us, please check your bank account. Then contact your credit card company as it may take awhile before the refund is officially posted. Finally, contact your bank. It may still be being processed.
Once you’ve done all this and still have no refund then please contact us at diminish.com.au